Refund Policy

Before Requesting a Refund

If you experience any technical issues after purchasing one of our products, please contact our support team at support@fairsketch.com before requesting a refund. In most cases, our team can quickly resolve bug, configuration, or compatibility issues.

We are committed to helping you get the product working as expected.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee if our product does not meet the description or the demo.

If your request meets one of the conditions below, we will issue a full refund. Refunds are processed using the original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Eligible Refund Reasons

1. The Product Is Not as Described

You are eligible for a refund if the product is materially different from its description, features, screenshots, or live demo.

If the issue can be fixed within a reasonable time, we will first attempt to resolve it. If the issue cannot be resolved, or the product remains significantly different, you will receive a refund.

2. The Product Contains a Security Vulnerability

If the product contains a verified security vulnerability that cannot be fixed within a reasonable timeframe, you are eligible for a refund.

If the issue can be resolved, we will promptly release a security update. If we are unable to provide a suitable fix, we will issue a refund.

3. Support Is Not Provided

If your purchase includes an active support period and we fail to provide support according to our support policy, you may request a refund.

This applies only while your support entitlement is active.

Non-Refundable Situations

Refunds are generally not provided for the following reasons:

• You changed your mind after purchasing.
• You no longer need the product.
• You purchased the product by mistake.
• You did not read the product description or system requirements before purchasing.
• The product is incompatible with third-party software, custom modifications, or server configurations that are outside the stated requirements.
• You request a refund after the 30-day refund period has expired.

How to Request a Refund

To request a refund, please contact us at support@fairsketch.com within 30 days of your purchase.

Please include:

• Your purchase code
• A description of the issue.
• Any screenshots or error messages that may help us investigate the problem.

Our team will review your request and respond as quickly as possible.